Shipping Information

SHIPPING

You can expect your HOBIE inflatable board orders to process in 3-5 business days during peak season. Once your order has been processed, allow 3-5 business days for delivery. Please note, the delivery times vary depending on the destination of delivery. All HOBIE inflatable paddle boards ship in the US ground via FedEx Home Delivery which includes delivery on weekends.

We expect to offer shipping to our international customers via DHL by November 17, 2023.

ORDER SHIPMENT NOTIFICATIONS & TRACKING 

Please note that all purchases on PADDLEBOARD.HOBIE.COM will be shipped from our distribution center in the US. Order processing times are usually the same or next business day. You will receive an email notification after submitting your order, and another email notification once your order has shipped. Please make sure to check your SPAM/Junk folder as well.

To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.

ORDER TRACKING TIPS & CONSIDERATIONS 

*Shipping times may vary during high volume order periods. To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.

If your order has not shipped after three business days, you will receive an email notifying you. Reasons for delays could include the following: 

  • We are experiencing higher order volumes during this time 
  • Item(s) in your order may be on backorder for the next 72 hours 
  • Item(s) in your order may be out of stock due to high demand 
  • Orders placed on or 1 day before a public holiday may take longer to be delivered 
  • A payment issue may have occurred while placing the order 

If you need further assistance, please contact us and our Customer Experience Team is happy to assist.  

ADDITIONAL INFO 

We ship to:

    • All 50 states
    • American Samoa
    • Federated States of Micronesia
    • Guam
    • Marshall Islands
    • Northern Mariana Islands
    • Puerto Rico
    • Virgin Islands  

We do not offer expedited shipping. 

SHIPPING FAQs 

CAN I UPDATE MY DELIVERY ADDRESS? 

No.  If you need to change your delivery address, you can try working with the carrier directly to see if they are able to re-route your order or have it held at another location. Additional fees may be incurred.

CAN I CANCEL MY ORDER? 

We aim to ship orders as quickly as possible, and therefore are unable to make any changes or cancel your order once placed. You can return the items within 45 days, but you are responsible for the cost of return shipping.  

HOW DO I CHECK THE STATUS OF MY ORDER? 

Once your order has shipped, you will receive an email notification which will include a tracking number(s) you can use to check its status. Please allow 48 hours for the tracking information to become available. If your tracking information has not been updated within 48 hours of receiving your shipping confirmation email, please contact our Customer Experience Team for further assistance. 

I AM MISSING SOME ITEMS FROM MY ORDER, WHAT NOW? 

You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following: 

  • Check inside your package.  
  • Often when we ship multiple items with UPS, FedEx, or USPS, your other items may still be in transit in another package and arrive separately.
  • Try checking around your house/apartment as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, etc.) or your neighbor.  

If you still believe you are missing items from your order, please contact our Customer Experience Team and we will investigate the issue for you!  

CAN I PICK UP MY ORDER IN THE DISTRIBUTION CENTERS? 

We do not currently offer pick-up at our distribution centers.